Effective Date: June 20, 2023
Thank you for shopping at crayonshoppe.com (“Website”), operated by Crayon Shoppe (“we,” “us,” or “our”). We strive to provide you with high-quality products and excellent customer service. If, for any reason, you are not completely satisfied with your purchase, we are here to assist you.
- Returns Eligibility: a. Physical Products: Our returns and refunds policy applies only to physical products purchased from our Website. It does not cover digital or downloadable items.
b. Condition of the Product: To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it. We reserve the right to refuse a return if the product shows signs of use or damage.
c. Timeframe: You have 5 calendar days from the date of delivery to initiate a return. After 5 days, we will not accept any returns.
- Return Process: To initiate a return, please follow these steps:
a. Contact Customer Support: Send an email to crayonshoppe@outlook.com with your order details and a description of the reason for the return. Our customer support team will provide you with further instructions and a return authorization if applicable.
b. Secure Packaging: Pack the product securely in its original packaging or a suitable alternative to prevent damage during transit.
c. Return Shipping: You are responsible for the return shipping costs, unless the return is due to our error. We recommend using a trackable shipping service to ensure that the product reaches us safely. We will not be liable for any lost or damaged returns.
- Refunds: a. Refund Eligibility: Once we receive your returned product and confirm its eligibility, we will process your refund.
b. Refund Method: Refunds will be issued using the original payment method used for the purchase. Please note that it may take several business days for the refund to be reflected in your account.
c. Non-refundable Items: Certain items are non-refundable, including personalized or customized products, gift cards, and promotional items.
- Contact Information: If you have any questions, concerns, or need assistance with your return or refund, please contact our customer support team:
Email: crayonshoppe@outlook.com Address: 22 Place du Lac, Vaudreuil, J7V 0G8
Please provide your order details and a clear description of your issue, and our team will respond to you promptly.
- Fair Usage: We reserve the right to deny returns or refunds if we suspect any fraudulent or abusive activity. We strive to maintain a fair and reasonable policy that protects the interests of both our customers and our business.
By making a purchase on our Website, you acknowledge that you have read, understood, and agreed to our Refunds and Returns Policy.
Note: This policy is provided as general information and does not constitute legal advice. For specific legal advice regarding your situation, please consult with a qualified attorney.